TERMS

SHIPPING RATES & INFORMATION:

1.) U.S. DOMESTIC SHIPPING & HANDLING:

*SHIPPING RATES WILL BE CALCUATED AT CHECKOUT*

 

2.) INTERNATIONAL SHIPPING:

RATES VARY DEPENDING ON COUNTRY (USPS FIRST CLASS INTERNATIONAL)

 

PROCESSING & DELIVERY:

- ALL ORDERS WILL BE PROCESSED WITHIN 3-7 BUSINESS DAYS. PLEASE ALLOW 1-2 WEEKS FOR DELIVERY. 

- CUSTOMERS WILL RECEIVE TRACKING INFORMATION ONCE ORDERS HAVE BEEN SHIPPED OUT. PLEASE ALLOW 1 DAY FOR TRACKING TO BE UPDATED.

- IF AN ORDER IS RETURNED TO US DUE TO AN INCORRECT ADDRESS. YOU ARE RESPONSIBLE TO REPAY THE SHIPPING FEES.

***DARC STUDIOS LLC IS NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS. IF TRACKING INDICATES THAT YOUR ORDER HAS BEEN DELIVERED, WE ARE NOT LIABLE FOR YOUR UNDELIVERED/LOST CLAIMS***

 

CUSTOMER SERVICE & INQUIRIES:

PLEASE E-MAIL DARCSTUDIOS1@GMAIL.COM & INCLUDE YOUR ORDER NUMBER FOR ANY INQUIRIES OR CONCERNS. PLEASE ALLOW 1-2 BUSINESS DAYS OR SOONER FOR A REPLY. WE WILL TRY OUR BEST TO REPLY TO YOUR INQUIRIES AS SOON AS POSSIBLE.

 

STORE POLICY:

ALL SALES ARE FINAL & NO EXCHANGES DUE TO COVID-19

***NO REFUNDS OR EXCHANGES*** 

*WE WILL NOT REFUND ANY ITEM UNLESS IT IS PROVEN DEFECTIVE OR YOU HAVE RECEIVED THE WRONG SIZE THAT YOU ORDERED. IF THE ITEM PURCHASED WITHIN 14 DAYS IS IN FACT DEFECTIVE, WE WILL SEND YOU A FULL REFUND. WE ASK YOU PROVIDE US AN E-MAIL WITH AN IMAGE FOR PROOF OF ANY FLAWS, SIZE ERROR OR DEFECTS. THE ITEM MUST BE UNWORN IN NEW CONDITION, WITH ORIGINAL TAGS AND RETURNED TO US BY MAIL. 

ALL CLAIMS MUST BE MADE WITHIN 14 DAYS OF RECEIPT. ANY CLAIMS OUTSIDE OF THIS TIMEFRAME WILL NOT BE ACCEPTED, NO EXCEPTIONS. DARC STUDIOS IS NOT RESPONSIBLE FOR SHIPPING OR CUSTOMS FEES. IF ITEM IS IN FACT DEFECTIVE WE WILL PROCESS THE EXCHANGE. 

PLEASE KEEP IN MIND ONCE AN ORDER IS PLACED, WE CAN NOT MAKE ANY EXCHANGES TO SIZING OR PRODUCT CHANGES. ORDERS CANNOT BE CANCELED AFTER 48 HOURS.

*PLEASE MAKE SURE YOU INPUT YOUR CORRECT ADDRESS. IF ORDER IS SENT BACK TO USE DUE TO AN INCORRECT ADDRESS YOU ARE RESPONSIBLE TO REPAY THE SHIPPING COST*

PLEASE CONTACT US AT DARCSTUDIOS1@GMAIL.COM TO RESOLVE ANY ISSUE.

 

PRIVACY:

YOUR PERSONAL INFORMATION WILL BE NOT SHARED OR SOLD TO THIRD PARTIES UNDER ANY CIRCUMSTANCES.